FAQ

Frequently Asked Questions

Do you have a loyalty program?

We have a rewards program!
Visits, purchases and loyalty are indeed rewarded with points, which can be converted into vouchers and give you access to different levels. Do not hesitate to visit our Good Points page.

Some pages have the ‘Send me an email’ function, which allows you to be informed when the product is available again! If the mention Soon available or Out of stock is displayed, it will be necessary to visit the site regularly. Some items are in limited quantities, so there will be no restocking.

A confirmation email is sent as soon as you place an order on the site. If not, check your junk mail. In all cases, a summary of it is recorded in your Account in the MY ORDERS section.

In case of problem, do not hesitate to contact Customer Service.

As indicated on our site, orders placed before 12 noon are dispatched the same day. Depending on the carrier chosen, delivery times may vary. For Colissimo, delivery takes place in 48 hours, for Chronopost in 24 hours and Mondial Relay between 3 and 5 days.
If you order Friday after 2 p.m., your order will be dispatched on Monday. If your order needs to be personalized, the deadline is then indicated.

Upon validation of your order, the information is immediately transmitted to our logistics provider so that your order can be prepared and sent as quickly as possible. It is therefore no longer possible for us to modify its content and the information provided when placing your order (address, size, color, etc.) .
You have 14 days to return a product to us.

We pay the utmost attention to the quality of our products. However, if you notice a defect on one of our articles, we invite you to report this problem as soon as possible by contacting Customer Service. Please respect the return procedure and indicate the reason for the return. In the event of a proven defect on our part, you will have the possibility of exchanging your article (within the limit of available stocks) or of being reimbursed. The costs of return and resending are at our expense.

You have just received your order and the items do not suit you?

You have a right of withdrawal of 14 days. Only products returned in their original condition and packaging will be taken back. Incomplete, damaged or visibly used items cannot be returned.

You must return the new item(s) to the following return address:

SUITE 448-VM
RETURN SERVICE
3 rue d’ARGENSON 75008 PARIS

It is your responsibility to retain any proof of return. We are not responsible for any loss or damage. You are free to choose the type of shipment and the mode of transport. The return costs are therefore your responsibility.

Once the return has been received, it must be processed by our teams. As soon as the latter has been processed, we will come back to you in order to offer you a credit note or a refund.

Because they are perishable, handmade, in your size, only for you, on demand, engraved, or for hygienic reasons, these are items for which returns are impossible. If in doubt, contact us before ordering, and read the RETURN NOT ACCEPTED mention which will appear on the product sheet.

It depends on the products. Embroidery and engravings are generally 25€, but other products may cost more, this will be indicated when ordering.

You can add a note to your order which will be added to your package. On the other hand, we do not offer gift wrapping because all our products are perfectly packaged and presented, even if it is a gift just for you.

Sure ! Simply enter your address in “Billing address” and their address in “Shipping address”. Don’t worry, we never put an invoice in our parcels, just a delivery slip.

You must contact customer service within 7 days of receiving your order. We advise you to attach to your message photos/videos of the defective/broken article as well as your NAME, FIRST NAME and ORDER NUMBER in order to find a solution as quickly as possible.

Once your request has been processed, we will send you a prepaid return label so that you can send the damaged item back to us. As soon as the reception and processing of your return are made, we proceed to a new shipment (if the stock is sufficient) or to refund the product.

We invite you first to go to your caretaker and your neighbors to make sure that they have not received anything for you. Once the verification has been carried out, you will have to go to the post office to find that your package is not there and open an investigation with the carrier.

If you have not heard from your package, please contact us, so that we can proceed with compensation. Compensation will always be made in the form of credit. No refund can be made.

We ship worldwide. However, for orders outside of France, additional charges may apply.

You have the choice between several types of delivery. When ordering, they will appear., and include logistics costs (packaging, preparation and transport)
– Delivery is FREE for all orders over €150 in mainland France only
Excluding special order (work of art, etc.) which will be mentioned on the article.

All orders placed before 12 noon are sent the same day. You will be delivered within 48/72 hours to your home.

In case of problem, do not hesitate to contact Customer Service.

We invite you to consult your delivery tracking. If you notice an anomaly in the follow-up or a reception much too late, contact the Customer Service in order to proceed with the opening of an investigation.

The investigation can take up to 21 days. We will not be able to process any refunds or re-shipments until we have obtained an investigative feedback from the carrier.

Consult the size recommendation as well as the size guide. If in doubt, ask us… we are very reactive on social networks!

We offer different payment methods:

  • Visa
  • Visa electron
  • MasterCard
  • PayPal

Login to My Account

Click on: View or edit your account information. And modify the data that concerns you.

Finally, validate your request at the bottom of the page.

In case of problem, do not hesitate to contact Customer Service.

Go to the I forgot my password page and fill in the “email” field, your password will be sent to you automatically.

In case of problem, do not hesitate to contact Customer Service.

We attach great importance to security during transactions. Your data is transmitted only in encrypted form, third parties cannot read it. Your credit card payment is handled by a certified security partner.

Simply send us an email or make an appointment in our showroom to present your portfolio to us, you will be received with great interest.

Simply send us an email or make an appointment in our showroom, we loved discovering young designers!

If you have a question for which you will not have found the answer in our FAQ, do not hesitate to contact Customer Service at this address [email protected] or by telephone: +33 6 24 47 27 11

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